Best Auto Repair, Brea

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us

  • reviewicon
    , 09/26/2019

    Great service. Fair prices Rob is great. I have been taking my cars here for over 15 years. I have always been satisfied.

  • reviewicon
    , 08/18/2019

    Good honest work, charged fairly and did what was described.

  • reviewicon
    , 04/02/2019

    One word: honest. It is hard to find a good honest mechanic in this area that will good your car for a decent rate and not try to rip you off. They aren't the cheapest but they are very reasonable with their pricing. The manager is also very helpful and straight forward with what he recommends.

  • reviewicon
    , 03/21/2019

    These guys are a class act. My son, who's off in college, was driving through Brea when his car overheated. Because of him being out of town I did a yelp search of close businesses. I saw these guys had a 5 star review. I called them. They had 15 min until closing time, but they dropped everything to help him. Not only did they help him they wouldn't take money from him even though they had significant time and some parts involved. If I lived anywhere near them I'd never use anyone else. This story speaks to nothing but integrity and care for other humans. Great job guy!

  • reviewicon
    , 02/05/2019

    Trustworthy, family owned, legitimate repair shop that won't try to stab you for the "ups and extras". REAL mechanics doing REAL diagnostics, not just plugging in a computer and working from a list of protocols. I don't send family or friends anywhere else.

  • reviewicon
    , 10/16/2018

    Friendly staff, knowledgeable and honest.

  • reviewicon
    , 12/05/2018

    Great customer service.

  • reviewicon
    , 01/19/2017

    Very honest. Great service. Been going there for years.

  • reviewicon
    , 01/07/2017

    Ron & Waynes is our familys go-to auto diagnostic and repair place. Ron is friendly, very knowledgeable and willing to do whatever it takes to get your car on the road wtihout overselling things that don't need to be done to your car. We've been going to Ron and Wayne's for over 16 years. Rob is also a knowledgeable, friendly guy as well as the whole group who is dedicated to getting your car on the road with professionalism and commitment. We HIGHLY RECOMMEND doing business with Ron and Waynes. In cases when we needed a ride back to our house after dropping our car off they would help out. If you're looking for an HONEST, DEDICATED auto repair group, look no further and get to Ron & Wayne's in Brea.

  • reviewicon
    , 09/26/2019

    Great service. Fair prices Rob is great. I have been taking my cars here for over 15 years. I have always been satisfied.

Call us for service: 714-529-5756

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