Best Auto Repair, Brea

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 714-529-5756 or make an appointment online!

What People Say About Us

  • reviewicon
    , 09/26/2019

    Great service. Fair prices Rob is great. I have been taking my cars here for over 15 years. I have always been satisfied.

  • reviewicon
    , 08/18/2019

    Good honest work, charged fairly and did what was described.

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    , 04/02/2019

    One word: honest. It is hard to find a good honest mechanic in this area that will good your car for a decent rate and not try to rip you off. They aren't the cheapest but they are very reasonable with their pricing. The manager is also very helpful and straight forward with what he recommends.

  • reviewicon
    , 03/21/2019

    These guys are a class act. My son, who's off in college, was driving through Brea when his car overheated. Because of him being out of town I did a yelp search of close businesses. I saw these guys had a 5 star review. I called them. They had 15 min until closing time, but they dropped everything to help him. Not only did they help him they wouldn't take money from him even though they had significant time and some parts involved. If I lived anywhere near them I'd never use anyone else. This story speaks to nothing but integrity and care for other humans. Great job guy!

  • reviewicon
    , 02/05/2019

    Trustworthy, family owned, legitimate repair shop that won't try to stab you for the "ups and extras". REAL mechanics doing REAL diagnostics, not just plugging in a computer and working from a list of protocols. I don't send family or friends anywhere else.

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    , 10/16/2018

    Friendly staff, knowledgeable and honest.

  • reviewicon
    , 12/05/2018

    Great customer service.

  • reviewicon
    , 01/19/2017

    Very honest. Great service. Been going there for years.

  • reviewicon
    , 01/07/2017

    Ron & Waynes is our familys go-to auto diagnostic and repair place. Ron is friendly, very knowledgeable and willing to do whatever it takes to get your car on the road wtihout overselling things that don't need to be done to your car. We've been going to Ron and Wayne's for over 16 years. Rob is also a knowledgeable, friendly guy as well as the whole group who is dedicated to getting your car on the road with professionalism and commitment. We HIGHLY RECOMMEND doing business with Ron and Waynes. In cases when we needed a ride back to our house after dropping our car off they would help out. If you're looking for an HONEST, DEDICATED auto repair group, look no further and get to Ron & Wayne's in Brea.

  • reviewicon
    , 09/26/2019

    Great service. Fair prices Rob is great. I have been taking my cars here for over 15 years. I have always been satisfied.

Call us for service: 714-529-5756

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