Best Auto Repair, Brea

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 714-529-5756 or make an appointment online!

What People Say About Us

  • reviewicon
    , 09/26/2019

    Great service. Fair prices Rob is great. I have been taking my cars here for over 15 years. I have always been satisfied.

  • reviewicon
    , 08/18/2019

    Good honest work, charged fairly and did what was described.

  • reviewicon
    , 04/02/2019

    One word: honest. It is hard to find a good honest mechanic in this area that will good your car for a decent rate and not try to rip you off. They aren't the cheapest but they are very reasonable with their pricing. The manager is also very helpful and straight forward with what he recommends.

  • reviewicon
    , 03/21/2019

    These guys are a class act. My son, who's off in college, was driving through Brea when his car overheated. Because of him being out of town I did a yelp search of close businesses. I saw these guys had a 5 star review. I called them. They had 15 min until closing time, but they dropped everything to help him. Not only did they help him they wouldn't take money from him even though they had significant time and some parts involved. If I lived anywhere near them I'd never use anyone else. This story speaks to nothing but integrity and care for other humans. Great job guy!

  • reviewicon
    , 02/05/2019

    Trustworthy, family owned, legitimate repair shop that won't try to stab you for the "ups and extras". REAL mechanics doing REAL diagnostics, not just plugging in a computer and working from a list of protocols. I don't send family or friends anywhere else.

  • reviewicon
    , 10/16/2018

    Friendly staff, knowledgeable and honest.

  • reviewicon
    , 12/05/2018

    Great customer service.

  • reviewicon
    , 01/19/2017

    Very honest. Great service. Been going there for years.

  • reviewicon
    , 01/07/2017

    Ron & Waynes is our familys go-to auto diagnostic and repair place. Ron is friendly, very knowledgeable and willing to do whatever it takes to get your car on the road wtihout overselling things that don't need to be done to your car. We've been going to Ron and Wayne's for over 16 years. Rob is also a knowledgeable, friendly guy as well as the whole group who is dedicated to getting your car on the road with professionalism and commitment. We HIGHLY RECOMMEND doing business with Ron and Waynes. In cases when we needed a ride back to our house after dropping our car off they would help out. If you're looking for an HONEST, DEDICATED auto repair group, look no further and get to Ron & Wayne's in Brea.

  • reviewicon
    , 09/26/2019

    Great service. Fair prices Rob is great. I have been taking my cars here for over 15 years. I have always been satisfied.

Call us for service: 714-529-5756

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